Your order is custom printed just for you, and we want you love it.
If you think that your order has a flaw or it is not what you expected, we want to make it right.
Start by contacting us to let us know your situation, and your order will either be reprinted or reimbursed — just like that!
Our community comes first: your happiness makes us merrier then cuddling puppies.
Here are some important tips:
- Contact us to start a return or reimbursement request before mailing your package to us.
- Please include all relevant information along with order number if applicable.
- If there is a problem with your order, please email a photo of the issue along with your request to Danny@farmhousesign.co for quicker processing.
We do not offer prepaid return labels, so once you hear back from us with instructions, simply choose the shipping service that’s most affordable or convenient for you.
Orders that arrive damaged can simply be discarded and a replacement will be sent out as soon as possible.
Please note that Farmhouse Sign Co. cannot accommodate reprint or refund requests for orders placed on Etsy, Amazon or eBay. You must follow the procedures of the site where you purchased the goods so that your reprint or return can be processed accurately. You have 10 days to let us know if there’s an issue. Check your order promptly after you receive it to avoid missing the window.